Privacy Policy

Fluidr Analytics ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media analytics platform.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Name and email address
• Company/organization name (optional)
• Password (encrypted)

1.2 Social Media Data

When you connect your social media accounts, we collect data through official platform APIs:

1.3 Usage Data

We automatically collect certain information when you use our platform:

• IP address and device information
• Browser type and version
• Pages visited and features used
• Date and time of access

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide Services: Display analytics dashboards, generate reports, and track performance metrics
• Account Management: Create and manage your user account
• Communication: Send service updates, security alerts, and support messages
• Improvement: Analyze usage patterns to improve our platform
• Security: Detect and prevent fraud, abuse, and security incidents

3. Data Sharing and Disclosure

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our platform (hosting, analytics, email delivery)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share specific information

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest
• Secure OAuth 2.0 authentication for social media connections
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Encrypted storage of access tokens and sensitive credentials

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Specifically:

• Account Data: Retained until you delete your account
• Analytics Data: Historical data retained for up to 2 years for trend analysis
• Access Tokens: Refreshed automatically; revoked tokens are deleted immediately

When you disconnect a social media account or delete your Fluidr account, we delete the associated data within 30 days.

6. Your Rights and Choices

You have the following rights regarding your data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Disconnect: Remove connected social media accounts at any time
• Export: Download your analytics data in standard formats
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@fluidr.com or use the settings in your account dashboard.

7. Third-Party Platforms

Our service integrates with third-party social media platforms. When you connect these accounts:

• You authorize us to access data according to the permissions you grant
• Your use of those platforms is governed by their respective privacy policies
• You can revoke access at any time through our platform or the social media platform's settings

We encourage you to review the privacy policies of:

• TikTok Privacy Policy
• Instagram Privacy Policy
• YouTube/Google Privacy Policy
• Twitter/X Privacy Policy

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences and settings
• Analyze platform usage and performance

You can control cookies through your browser settings. Disabling cookies may affect some platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending an email notification for material changes

Your continued use of our platform after changes constitutes acceptance of the updated policy.

12. Contact Us

13. Additional Rights for Specific Regions

For European Union Residents (GDPR)

If you are located in the EU, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with your local data protection authority.

For California Residents (CCPA)

California residents have the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information. As stated above, we do not sell personal information.

For Brazilian Residents (LGPD)

If you are located in Brazil, you have rights under the Lei Geral de Proteção de Dados, including access, correction, anonymization, and deletion of your personal data.